REFUND AND RETURNS POLICY

Thank you for shopping TRANSOCEAN QUICKBUY INTERNATIONAL LIMITED. We want you to be completely satisfied with your purchase. If you are not satisfied at any time, please review our Refund and Return Policy below.

1. Return Period
   You may return most new, unopened items within 7 days of delivery for a full refund. Please note that the item must be in its original packaging and condition to be eligible for a refund.
2. Non-Returnable Items
   Certain items are not returnable, including but not limited to:
   Items marked as final sale
   Products that have been used or opened
3. Return Process
   To initiate a return, please follow the steps below:

Contact Us: Email our Customer Service team at [email protected] with your order number and the reason for your return.
Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to return the item.
Prepare the Package: Pack the item as securely as possible in its original packaging. Include a copy of your order confirmation and your RA number in the package.
Ship the item: Please ship the package to the address provided in the return instructions. You will be responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Refund Processing Time
   Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, we will process your refund and automatically refund the funds to your original payment method within 7-10 business days. Please note that processing time may vary depending on your bank or credit card company.
5. Exchanges
   If the item you received is defective or damaged, please contact us at [email protected] within 7 days of receiving your order. We will replace the item for free.
6. Delayed or Missing Refunds
   If you have not received your refund after 10 business days, please check your bank account again. Then, please contact your credit card company as it may take some time for the refund to be officially credited. If you have completed all the operations and still have not received your refund, please contact us at [email protected].
7. Contact Us
   If you have any questions or concerns about your order or our refund and return policy, please feel free to contact us.

Thank you for choosing us!